EPOS IMPACT SDW 5036 headset

The EPOS IMPACT SDW 5036 is a single-sided DECT headset designed for professionals in offices and contact centres who need to connect to multiple devices. It offers triple connectivity for PC/softphone, desk phone and mobile, super wideband audio with a frequency range of 50–11500 Hz, a two-microphone noise‑cancelling system and a lightweight supra-aural design weighing 100 g. The headset has a black head-band style and provides extended wireless range up to 180 m (590 ft) for flexible movement.

Advantages

Clear speech in noisy environments is provided by super wideband audio combined with a unique two-microphone noise-cancelling system. The single-sided design and noise-dampening ear pad support long-wearing comfort while allowing awareness of surroundings. Triple connectivity lets users switch between PC/softphone, desk phone and mobile without changing headsets, and the long wireless range offers freedom of movement. A visible busy light and simple call management improve call handling efficiency.

Suitable for

• Call centre agents handling high call volumes
• Office professionals using PC/softphone, desk phone and mobile
• Remote workers who require hands-free communication and mobility

Key specifications

• Connectivity technology: Wireless (DECT)
• Device compatibility: PC/softphone, desk phone, mobile
• Frequency range: 50–11500 Hz (super wideband)
• Microphone: Two-microphone noise-cancelling system
• Weight: 0.1 kg
• Ear coupling: Supraaural
• Wearing style: Head-band
• Product colour: Black
• Wireless range: up to 180 m / 590 ft

How to use

Pair the headset with each device following the manufacturer’s pairing procedure for DECT connections, then switch between connected devices as required for calls. Position the head-band comfortably and place the supra-aural ear pad over the ear for optimal audio and noise dampening. Use the boom microphone to align the two-microphone array towards the mouth for best voice clarity. Monitor the busy light when on calls and use the headset controls to answer, end or mute calls.

Recommendations for use

For consistent audio performance, keep the headset charged according to the user manual, avoid exposing the device to extreme temperatures, and perform firmware updates when provided by EPOS. Clean the ear pad periodically and store the headset on a stand or in a safe place when not in use.