EPOS IMPACT SC 665 USB headset

The EPOS IMPACT SC 665 USB is a premium wired double-sided headset designed for contact center agents and professional users. It connects to PCs, softphones, and mobile devices via USB or a 3.5 mm jack, offering a wide frequency response (50–18,000 Hz) for clear voice and music reproduction. The headset is lightweight (95 g) with a 2.9 m cable and available in black or silver.

Advantages

The headset provides reliable wired connectivity and broad compatibility through both USB and 3.5 mm jack options. Its double-sided (supraaural) ear coupling and optimized frequency range deliver clear speech intelligibility. Durable construction supports prolonged daily use while a 2.9 m cable and 95 g weight offer flexibility and comfort for long shifts.

Suitable for

• Contact center and call center agents
• Softphone and VoIP communications on PC
• Phone calls and audio monitoring on mobile devices
• Long-duration customer support or telephony work

Key specifications

• Model: EPOS IMPACT SC 665 USB (MPN: 1000645, EAN: 5714708004462)
• Connectivity: Wired via USB and 3.5 mm jack
• Ear coupling: Supraaural, double-sided
• Frequency response: 50–18,000 Hz
• Cable length: 2.9 m
• Weight: 0.095 kg (95 g)
• Wearing style: Head-band
• Colours: Black, Silver

How to use

Connect the headset to a computer or softphone using the USB plug for full functionality, or use the 3.5 mm jack for direct connection to compatible mobile devices. Position the head-band comfortably on the head and adjust earcups so they sit over the ears (supraaural). Place the microphone boom near the mouth for optimal voice pickup and adjust its angle as needed. After connecting, select the headset as the audio input and output device in your operating system or softphone application.

Recommendations

For best performance in contact-center environments, use the USB connection when available and ensure the microphone boom is positioned close to the mouth. Regularly inspect the cable and connectors for wear, and store the headset in a dry place when not in use.